Sorry, but there are no refunds, cancellations or exchanges.
Please make sure you are aware of any age restrictions before purchasing your tickets.
Before completing your order, carefully review your selection.
When you examine your order please make sure that you have selected the correct event, on the correct date, at the correct venue. Mistakes can not be rectified after the sale has been confirmed.
We do not offer exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
If you have not received your tickets 24 hours before the start of the event, it is your responsibility to contact us.
Tower Hill Bontanic Garden is not responsible for tickets ordered but not picked up at will call. By agreeing to these terms, purchasers waive their right to a refund for tickets not picked up at will call.
CANCELLED OR POSTPONED EVENTS
Occasionally, our events are cancelled or postponed due to weather conditions or situations affecting the staff or audience. When this occurs, we will ensure you receive a prompt refund of the ticket price and fees if applicable.